CUSTOMER SUPPORT

Our customer service team is standing by to help with questions about our products and your orders. If you have a question, call 800-438-4747 or send an email to knives@hogueinc.com to get an answer.

Customer service hours are Monday-Friday, 7 a.m. to 5 p.m., Pacific Time.

SHIPPING

GROUND AND PRIORITY MAIL SHIPPING

We process and ship orders during business hours, Monday through Friday. The shipping method you select determines how quickly you will receive your order after it has been shipped. UPS Ground orders typically take 4 to 5 days to reach customers in the Eastern US. Priority Mail shipments typically take 3 to 5 days to most locations.

EXPEDITED SHIPPING

When you choose next day or 2-day shipping, and place your order before 2 p.m. (Pacific Time) Monday through Friday, your package will be shipped the same day. Orders placed after 2 p.m. will be shipped the next business day.

RETURNS

If you need to return a product, contact us at returns@hogueinc.com to request a Return Authorization (RMA) number. An RMA number is required to return a product. Our customer service team will provide you with the appropriate return shipping address at the same time. 

DEALER SUPPORT

Resellers who have questions about our products or who have interest in becoming a dealer, should contact our dealer support team. Click the following link to learn more:

Hogue Dealer Support